top of page

Shipping Policy

Missing or Stolen Packages

We are not responsible for missing or stolen packages once the tracking shows delivered. You can open a claim with USPS, but we are not responsible once USPS scans the package delivered at the address the customer provided. 


USPS Claim

We are not held liable or responsible for and lost or stolen packages.



There will be no refunds on orders until a USPS claim has been filed and closed. 


Wrong Shipping Address 

We are not responsible for the package if the wrong address was incorrectly imputed at checkout. We ship your package to the address you provide. If the address is wrong, and the package cannot be delivered due to insufficient address then the package will be sent back to sender address. Orders with the wrong address will only be refunded 1/2 of the total excluding the shipping. Shipping is non-refundable. Please make sure to put your correct address to avoid the delay in receiving your Ay Fuego order. 

If your package gets sent back to us we are not responsible and the 1/2 refund policy applies. Shipping is never refundable.  


Refunds on Shipping Cost

Shipping cost is non refundable. 

Ay Fuego (5).png
bottom of page